Policy

Return Policy

Our return eligibility, refund timelines, and cancellation guidelines

Home Return Policy

Return Eligibility

Due to the consumable nature of our products, we do not accept returns or exchanges once delivered, except in the following cases:

  • Product received is damaged, leaking, tampered with, expired, or incorrect
  • While we understand that individual needs may vary, we're unable to accept returns or provide replacements due to dietary preferences (vegetarian/non-vegetarian) or personal medical conditions
  • You raise the request within 24 hours of delivery with supporting photos and your Order ID

In such cases, we'll offer a free replacement or a full refund to your original payment method within 7 working Days.

Returns Not Accepted For

To maintain product safety and hygiene, we cannot accept returns for:

  • Opened, used, or partially consumed products
  • Orders placed incorrectly (e.g., sachets instead of boxes)
  • Change of mind after ordering
  • Products received in good condition with no issues