Policy

Refund Policy

Our refund timelines, conditions, and cancellation guidelines

Home Refund Policy

Cancellations & Order Changes

Before Shipping

You may cancel or make changes to your order:

  • Within 12 hours of placing the order, or
  • Before it is shipped, whichever is earlier

To do so, email us at customercare@nutrimonk.in with your order number and request.

After Shipping

Once the order has been shipped:

  • It cannot be cancelled or changed
  • Refusal at the time of delivery or non-acceptance may affect your future eligibility for Cash on Delivery (COD)

Refund Timelines & Conditions

  • Refunds (if approved) are initiated within 5–7 business days
  • It may take 7–14 days to reflect in your bank account, depending on your payment provider
  • Refunds will be credited to your original payment method

Important Note

For damaged, incorrect, or expired products, please contact us within 24 hours of delivery with supporting photos and your Order ID. We will offer a free replacement or a full refund to your original payment method.

Need Assistance?

For any questions about refunds or cancellations, please contact us:

customercare@nutrimonk.in

Last updated: July 2024